Please note: It is essential that you complete the end of day process if you have booked Royal Mail shipments in your Zenstores account. This applies to both tracked and untracked services.
Failure to complete this process may result in:
- Shipments not being updated in your Royal Mail account
- Incorrect and/or unexpected charges from Royal Mail
- Tracked post not being scanned correctly
- Shipments not being properly booked out and consequently not delivered
We strongly recommend manifesting your orders before parcels are collected by your Royal Mail delivery driver.
Be aware if you have manifested your orders and want to cancel them you will have to contact your Royal Mail account manager.
And there you have it you have successfully manifested your orders and you are ready to have them picked up by your Royal Mail delivery driver.
Frequently asked questions
Manifest completed with errors!
PLEASE NOTE: On rare occasions, you may see an error when manifesting your shipments.
If you do see this don't panic, your orders have still been fully booked out and you can still print out and use your manifest from within Zenstores. But you will have to log into your OBA account to resolve these errors. Once logged in you will see the errors, all you need to do is go through these correcting them. And then everything will be fine.
How long till my tracking updates?
You won't see any tracking details update until you have manifested all your orders. This is because we communicate directly with your OBA account.
I have manifested my shipments, can I still cancel them?
I'm afraid not, once you have manifested your orders in Zenstores we have then sent them to your OBA account and at this point, the only way to cancel them is to get in touch with your Royal Mail representative.
- Understand why manifesting is essential
Completing the end of day manifest process is essential for all Royal Mail shipments booked in Zenstores — both tracked and untracked services. Failure to do so can result in shipments not being updated in your Royal Mail account, incorrect or unexpected charges, tracked post not being scanned correctly, and parcels not being properly booked out and consequently not delivered. Always manifest your orders before your Royal Mail delivery driver arrives.
- Click 'Royal Mail End of Day'
Once you have created all of your day's shipments and you are ready for your Royal Mail driver to collect your parcels, click the 'Royal Mail End of day' button in your Zenstores account. This will take you to the 'Shipments to manifest' page.
- Review your unmanifested shipments
The 'Shipments to manifest' page shows a list of all orders that have not yet been manifested. From here you can manifest all your orders, which will generate a printable manifest to hand to your delivery driver and will also update your Royal Mail OBA account with all your booked shipments.
- Set the correct date and time
Adjust the date and time fields to include all the shipments you want to process in this manifest. All shipments created before the selected date and time will be included. Click on the date field to select the correct date, then use the time dropdown to select the cut-off time you want to manifest up to. Double-check these values before proceeding.
- Review your order list and create the manifest
You should now see a list of all orders that will be included in this manifest. Review these carefully — once you have manifested, you will not be able to cancel these shipments within Zenstores. If you are happy with the list, click the 'Create manifest for...' button. A confirmation pop-up will appear asking you to confirm that you do not need to cancel any shipments. Click 'Yes, create the manifest' to proceed, or 'Cancel' if you need to make any cancellations first.
- Print your manifest and hand it to your driver
Zenstores will now process your orders and generate your manifest. This can take a few minutes, so please be patient. Once processing is complete, the 'Print documents' button will become available. Click it to print your manifest and hand it to your Royal Mail delivery driver. Your shipments are now fully manifested and ready for collection.
Frequently Asked Questions
What happens if I don't complete the end of day manifest?
Failing to complete the manifest process can cause serious issues including shipments not being updated in your Royal Mail account, unexpected charges, tracked items not being scanned correctly, and parcels not being delivered. It is essential to manifest all shipments before your Royal Mail driver collects your parcels every day.
How long until my tracking information updates?
Tracking details will not update until you have manifested all your orders. This is because Zenstores communicates directly with your Royal Mail OBA account, and tracking is only activated once the manifest has been submitted. Complete the end of day process to trigger tracking updates.
Can I cancel a shipment after I have manifested it?
No — once you have manifested your orders in Zenstores, they are sent directly to your Royal Mail OBA account and can no longer be cancelled within Zenstores. If you need to cancel a manifested shipment, you will need to contact your Royal Mail account manager directly.
What should I do if my manifest completes with errors?
If you see a 'Manifest completed with errors' message, don't panic — your orders have still been fully booked out and you can still print and use your manifest from within Zenstores. However, you will need to log into your Royal Mail OBA account to review and resolve the errors listed there. Once corrected, everything will be in order.
Does the manifest process apply to untracked Royal Mail services?
Yes — the end of day manifest process applies to both tracked and untracked Royal Mail services. Regardless of the service type, you must complete the manifest before your driver collects to ensure all shipments are correctly booked out and your Royal Mail account is updated accurately.
