Time and organisation are paramount to delivering excellence
Coping with growing volumes of orders from across the UK and around the world.
Utilised automation features to reduce shipping times, automatically create customs forms, and increase customer satisfaction.
"BonneBouffe” is French for “good food”.
A long-established French food business based in Kent. In 2020, they started selling authentic French food items sourced from France online, catering to both professionals and home cooks.
Their ever-expanding product range includes baker’s yeast, cheese, charcuterie, biscuits, sweets, chocolate, preserves, flours, baking products, and kitchen equipment.
WHY DO YOU USE ZENSTORES?
We have become accustomed to the time-saving benefits of gathering our orders from online channels in Zenstores for a few years now, but the features added in 2023 streamlined the shipping process even more.
We started using Zenstores to record the weights, commodity codes and specific packing requirements.
Our packers handling recorded products now have streamlined processes. They can view packing instructions for fragile items, eliminate the need for parcel weighing, book shipments in bulk, and enjoy automated completion of customs documents.
HAVE YOU IMPLEMENTED SHIPPING RULES AND AUTOMATION?
We've implemented shipping rules that automatically select the appropriate shipping service and default options based on the weight and type of products in the order.
This includes distinguishing between letters and parcels, offering 1-day service for chilled items and 2-day service for ambient items, and providing delivery notifications for enhanced customer experience.
As we stock hundreds of products, the automation features save us time, limits the potential shipping mistakes, and consequently reduce our shipping costs.
HOW HAS YOUR DELIVERY EXPERIENCE IMPROVED SINCE USING ZENSTORES?
The ability to cope with high volumes of orders allowed us to reduce our dispatch time to one working day, which is highly enjoyed by our customers and has led to sales increase.
Our packers’ feedback about the automation features is also very positive.
We also appreciate the availability and the quality of Zenstores’ support, answering our questions quickly and listening to our business requirements to integrate new features.